Service Desk Management

Our end-to-end service desk solution

Datavocity’s unified service desk is your single point of contact for all your IT needs. Our team is comprised of IT professional experts, standing by to serve you 24x7x365 with the solutions you need.

Our Process

  • Designating our US-based help desk consultant to be your dedicated point of contact
  • Joint meetings to understand your business needs
  • Assessment of current IT support environment
  • Strategy outlining clear objectives and goals
  • Implementation
  • Training programs and onboarding users
  • Responding to requests and incidents
  • Continued enhanced support to boost your staff’s productivity

Support When You Need It

  • Support around the clock: 24/7/365 support. Our service desk team is here when you need it most—day or night
  • The direct number to a service desk representative to help walk you through your issue and resolve it
  • We’ll repair any hardware related issue; you can ship your hardware directly to our repair facility for next day service
  • Our support team will alleviate any issue you have, giving your employees more valuable time to focus on top priorities that keep your organization moving

Service Desk Management Representatives Assist in the Following Areas:

  • Onboarding new users
  • Hardware setup
  • Password resets
  • New user training
  • Deboarding users
  • Hardware repair & support
  • Network connection support
  • Asset management
  • Email support
  • System training
  • Operating system support
  • Anti-virus protection
  • Patch management


Personalized Support
Organizations everywhere face pressure to grow their company and handle increasing call volumes at quicker rates, with different time zones. Our remote service desk can assist you with solutions while providing personalized end-user support.

Organizational Success 
We’ll help you assimilate our service desk management solution into your organization’s existing environment. By adding our expertise to your proactive business setting, we’ll assist you by providing tools and resources to reduce overall costs so you can focus on growing your business, not merely maintaining it.

Traditional Support Solutions
Certain issues will arise that simply cannot be fixed through automation. We have service desk representatives standing by 24x7x365 to help walk you through any issue and provide you with a solution for your hardware, software, and applications.

Improved Customer Service 
Having instant access to a progressive service desk allows your employees to assist and support your customers. The better support you can provide to your customers, the happier they’ll be, which will increase your chances of returning and creating a long-lasting relationship.

Ready to Get Started?

From technology procurement to managed services, Datavocity is committed to excellence in delivering end-to-end technology solutions.

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